Returns & Refunds

Last updated: 1 November 2026

At VALHALLU, we want you to feel confident when ordering jewellery from us. If you change your mind after purchasing, you may have a statutory right to withdraw from your online purchase within 14 days of receiving your order. We also offer an additional voluntary return benefit of up to 30 days for eligible jewellery, subject to the conditions below.

This policy explains how returns and refunds work. It does not replace our Terms & Conditions or limit any mandatory consumer rights you have under applicable Hungarian or European Union law.

1. 14-Day Statutory Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase without giving a reason within 14 days of receiving your order, subject to applicable legal exceptions.

You may also notify us of your decision to withdraw before receiving the product.

To exercise this right, you must clearly inform us of your decision within the applicable 14-day period. You do not need to explain why you wish to return the jewellery.

2. Additional Voluntary Return Benefit: Up to 30 Days

In addition to your statutory 14-day withdrawal right, VALHALLU offers an additional voluntary change-of-mind return benefit for eligible jewellery for up to 30 days from the date you receive your order.

For returns requested after the statutory 14-day period and within the additional voluntary period, the following conditions apply:

• The jewellery must be unworn and in its original condition.
• The item must not show signs of wear, damage, alteration or use beyond what is necessary to inspect it.
• Please return all included accessories and packaging where possible.
• The jewellery must be securely packaged to prevent damage during transit.
• You must contact us before sending the item back and follow the return instructions we provide.

This additional benefit is voluntary and applies to eligible change-of-mind returns. It does not replace or restrict your statutory rights concerning withdrawal, faulty goods or products that do not conform to the contract.

The return-shipping and refund arrangements for voluntary returns after the statutory 14-day period may differ from those applicable to statutory withdrawals, as explained below.

3. How to Start a Return

To request a return, email support@valhallu.hu.

Please include:

• Your full name
• Your order number
• The jewellery item or items you wish to return
• A clear statement that you wish to withdraw from the purchase or request a return

You do not need to provide a reason for a statutory withdrawal.

Please contact us before sending the jewellery. We will explain the next steps and confirm the applicable return procedure.

4. Returning the Jewellery

For a statutory withdrawal, you must send the goods back without undue delay and generally no later than 14 days after notifying us of your withdrawal.

Return address:
VALHALLU
Haller utca 26, 3/4
Budapest IX. kerület
Hungary

Please package the jewellery securely. We recommend using a tracked delivery service and keeping your proof of postage until the return and refund have been resolved.

For returns under the additional voluntary benefit, please contact us first and follow the instructions provided.

5. Return Shipping Costs

Statutory returns within 14 days

Unless we have agreed otherwise, you are responsible for the direct cost of returning the jewellery when exercising your statutory right of withdrawal.

If your withdrawal is valid, we will refund the original standard delivery charge where required by law. If you chose a more expensive delivery method than the least expensive standard delivery option we offered, we are not required to refund the additional cost of that upgrade.

Voluntary returns after the statutory 14-day period

For eligible change-of-mind returns requested during days 15–30, the customer is responsible for the direct cost of returning the jewellery, unless VALHALLU confirms otherwise in writing.

The original delivery charge is not automatically refundable for a voluntary return made after the statutory withdrawal period. This does not affect any refund or remedy required by applicable law.

Faulty or non-conforming products

If an item is faulty, damaged on arrival or does not conform to the contract, please contact us. Your statutory rights and the applicable rules on return costs and remedies continue to apply.

6. Condition of Returned Jewellery

During the statutory withdrawal period, you may handle and inspect the jewellery only to the extent necessary to establish its nature, characteristics and functioning, as you would be permitted to do in a shop.

You may be liable for any diminished value resulting from handling beyond what is necessary to inspect the item, where permitted by applicable law.

For returns under our additional voluntary benefit during days 15–30, the jewellery must be unworn and in its original condition, with no signs of wear, damage or alteration beyond reasonable inspection.

Please include the original packaging and any accessories where possible. Original packaging will not be made a condition of exercising a statutory withdrawal right where applicable law does not permit that requirement.

7. Refunds

Statutory withdrawal refunds

When you exercise your statutory right of withdrawal, we will issue the refund in accordance with applicable law. This generally includes the price paid for the returned goods and the standard original delivery charge where required.

We will normally refund you using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur fees solely because of the refund.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.

Refunds will be made within the time limits required by applicable law.

Voluntary returns during days 15–30

For an eligible voluntary return requested after the statutory withdrawal period, we will assess the returned jewellery after it arrives.

Once we have received and checked the item and confirmed that it meets the conditions of the voluntary return benefit, we will arrange the applicable refund and inform you of the expected processing time.

The voluntary benefit does not affect statutory refund deadlines or remedies that apply to faulty or non-conforming goods.

8. Damaged, Faulty or Non-Conforming Jewellery

If your jewellery arrives damaged, is faulty or does not conform to your order, please contact us as soon as reasonably possible at support@valhallu.hu.

Please include your order number and, if possible, photographs showing the issue. We will review the information and explain the next steps.

Faulty or non-conforming products are not treated simply as change-of-mind returns. Your statutory consumer rights, including any applicable rights to repair, replacement, price reduction or refund, remain unaffected by this policy.

9. Exchanges

If you would like a different size, colour, design or product, please contact support@valhallu.hu.

Exchanges are handled on a case-by-case basis and depend on availability. We may ask you to return the original item in accordance with the applicable return procedure and place a new order for the replacement.

Nothing in this section limits any statutory rights you may have.

10. Products Excluded From the Right of Withdrawal

The statutory right of withdrawal is subject to exceptions established by law. One example may be goods made to a consumer’s specifications or clearly personalised, where the relevant legal conditions are met.

VALHALLU will identify any applicable exclusion before purchase where required by law. No exclusion in this policy removes a consumer right unless the relevant legal conditions are satisfied.

The additional voluntary return benefit may not apply to items that are not eligible under its stated conditions. Any applicable restriction will be communicated in accordance with the law.

11. Unwanted or Uncollected Packages

Refusing delivery or failing to collect a package does not necessarily constitute a valid withdrawal from your purchase.

If you no longer wish to keep your order, please contact support@valhallu.hu and follow the withdrawal or return procedure.

Any refund, delivery-cost deduction or other charge will be handled in accordance with applicable law and the circumstances of the order.

12. Important Information

• The statutory 14-day right of withdrawal is a legal right for eligible consumer purchases and is separate from our additional voluntary return benefit.
• The voluntary benefit extends the opportunity to request an eligible change-of-mind return to 30 days from receipt, subject to the conditions in this policy.
• Different rules may apply to statutory withdrawal returns, voluntary returns after day 14, and faulty or non-conforming goods.
• Nothing in this policy excludes or restricts mandatory consumer rights under applicable Hungarian or European Union law.
• If this policy conflicts with a mandatory legal requirement, the applicable legal requirement takes precedence.

Please also refer to our Terms & Conditions for further information.

We will be happy to help you understand the applicable return procedure and the next steps for your order.