Select the jewellery piece you would like to purchase, choose any available options, and add it to your basket. Follow the checkout steps to complete your order.

After completing your purchase, you will receive an order confirmation by email. Please check your inbox and, if necessary, your spam or junk folder.

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will advise you whether the requested change or cancellation can still be made, depending on the status of your order.

Email: support@valhallu.hu

The payment methods available to you are shown during checkout. Available options may vary depending on your delivery country and the payment services enabled by VALHALLU.

Cash on delivery is currently available for eligible deliveries within Hungary. A cash-on-delivery fee may apply.

Please see our Shipping & Delivery page for the current delivery options and charges.

Delivery times depend on the destination and delivery method selected. Current estimated delivery times are provided on our Shipping & Delivery page.

Shipping costs depend on the destination and delivery method. Current shipping options and prices are listed on our Shipping & Delivery page.

Yes. Free delivery is currently available for eligible orders within Hungary when the applicable order value is reached.

Please see our Shipping & Delivery page for the current free-delivery threshold.

Depending on the destination and delivery option selected, orders may be delivered through services including GLS, FOXPOST and MPL.

Where tracking is available, tracking information will be provided after your order has been dispatched.

If your parcel appears damaged on delivery, please document the condition of the package and contact VALHALLU as soon as possible. Please keep the packaging until the matter has been resolved.

For full delivery information, please see our Shipping & Delivery page.

Yes. Our sterling silver jewellery is made from 925 Sterling Silver. Product-specific material, dimensions and gemstone information are provided on each individual product page.

We make every effort to photograph our jewellery accurately. However, slight variations in colour, reflections and appearance may occur depending on lighting and your screen settings.

The dimensions of each jewellery piece are provided on its individual product page. We recommend checking these measurements before purchasing, particularly for smaller jewellery designs.

Sterling Silver can naturally develop surface tarnishing over time due to exposure to air, moisture, cosmetics and other environmental factors. Proper cleaning and storage can help maintain its appearance.

For detailed care instructions, please visit our Jewellery Care Guide.

To keep your jewellery looking its best, proper cleaning, storage and everyday care are important.

For complete cleaning, storage and gemstone-care instructions, please visit our Jewellery Care Guide.

We recommend removing jewellery before swimming, bathing, showering or exercising to reduce exposure to water, chemicals, perspiration and products that may affect the jewellery.

Please see our Jewellery Care Guide for more detailed advice.

Store jewellery in a clean, dry place and, where possible, keep individual pieces separated to reduce scratching and tangling. Avoid prolonged exposure to moisture and chemicals.

More detailed care information is available in our Jewellery Care Guide.

Our Ring Size Guide provides information to help you determine the appropriate ring size before ordering.

View our Ring Size Guide →

Product dimensions are provided on the individual product page. For ring sizing, please refer to our Ring Size Guide.

We recommend using our Ring Size Guide before placing your order. If you are still unsure, please contact our Customer Care team before purchasing and we will be happy to help where possible.

View our Ring Size Guide →

In accordance with the applicable consumer withdrawal rules, eligible consumers have a 14-day right of withdrawal from receipt of the product.

Full conditions and instructions are available on our Returns & Refunds page.

Contact us at support@valhallu.hu with your order details and clearly state your request to exercise your withdrawal right.

You may also use our Download the Withdrawal Form .

For a change-of-mind withdrawal, the direct cost of returning the product is generally the customer's responsibility, unless applicable law provides otherwise.

If a product is damaged, defective or incorrect and the issue is attributable to VALHALLU, we will handle the applicable return costs in accordance with the relevant legal requirements.

Refunds are processed in accordance with the applicable withdrawal rules. VALHALLU may withhold the refund until the returned product has been received or you have provided appropriate evidence that it has been sent back, as permitted by law.

For the complete refund procedure, please see our Returns & Refunds page.

Please visit our Returns & Refunds page for the complete procedure, conditions, exceptions and refund information.

Where mandatory statutory guarantee rules apply to the product, VALHALLU provides the applicable statutory guarantee in accordance with Hungarian law.

For products subject to the mandatory statutory guarantee, the applicable period depends on the purchase price:

10,000 Ft to 250,000 Ft: 2 years.
Over 250,000 Ft: 3 years.

The guarantee period begins when the product is delivered. The detailed statutory rules and applicable remedies are set out in our Terms & Conditions.

If you believe your jewellery is defective or does not conform to the contract, please contact us at support@valhallu.hu and provide your order details together with a description of the issue.

We will review the matter and handle your statutory rights in accordance with the applicable rules.

Full information about statutory rights and remedies is available in our Terms & Conditions.

Normal wear, tarnishing and damage resulting from improper use, accidents or external factors are generally treated differently from manufacturing or conformity defects. The applicable legal rights depend on the circumstances of the case.

Please contact us if you are unsure about an issue with your jewellery.

The complete information concerning statutory guarantee, warranty rights and applicable remedies is provided in our Terms & Conditions.

Yes. VALHALLU jewellery is selected to make a thoughtful gift for birthdays, anniversaries, weddings, special occasions or simply to show someone you care.

Yes. Our collection includes selected jewellery sets designed to complement each other.

If you cannot find the information you are looking for, our Customer Care team is happy to help.

Email: support@valhallu.hu

We aim to respond within 1–2 business days.

Our complete returns and refunds information is available on our Returns & Refunds page.

Our complete Terms & Conditions contain detailed information about ordering, payment, delivery, withdrawal, refunds, statutory rights, complaints and other terms of purchase.

View our Terms & Conditions →