Terms & Conditions | VALHALLU

VALHALLU — TERMS & CONDITIONS

Effective Date: [INSERT DATE]

These Terms & Conditions govern purchases made through the VALHALLU online store.

Please read these Terms & Conditions carefully before placing an order. By placing an order through the VALHALLU website, you acknowledge that you have read and accepted these Terms & Conditions.

1. About VALHALLU

VALHALLU operates an online jewellery store offering 925 Sterling Silver jewellery and related products.

Legal business name: [LEGAL BUSINESS NAME]
Business form: [INSERT]
Registered address: [REGISTERED ADDRESS]
Company registration number: [INSERT]
Tax number: [INSERT]
Customer service email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]

2. Scope of These Terms

These Terms & Conditions apply to all purchases made through the VALHALLU online store.

By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.

If mandatory consumer-protection legislation applies to the purchase, those mandatory rights remain unaffected by these Terms & Conditions.

3. Definitions

For the purposes of these Terms:

VALHALLU, we, us or our means the operator of the VALHALLU online store.

Customer, consumer, you or your means the person purchasing products from VALHALLU.

Product means any jewellery or other item offered for sale through the VALHALLU website.

Website means the VALHALLU online store and its associated pages.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials and other information displayed on the website are accurate.

Our jewellery is primarily made from 925 Sterling Silver, with gemstones or other materials stated in the individual product description where applicable.

Photographs may appear slightly different depending on the customer's screen, lighting conditions and photographic conditions.

Small variations in colour, finish or appearance do not necessarily constitute a product defect.

5. Product Availability

Products are subject to availability.

If a product becomes unavailable after an order has been placed but before the contract has been accepted, we may contact the customer and provide appropriate information or cancel the affected order where permitted by law.

If payment has already been made for an order that cannot be fulfilled, the amount paid for the affected product will be refunded.

6. Prices and VAT

All prices displayed on the VALHALLU website are stated in Hungarian Forint (Ft), unless otherwise indicated.

Prices include VAT where applicable.

The final price payable by the customer will be shown before the order is submitted.

Delivery charges and any applicable additional charges will be displayed separately before completion of the order.

7. Obvious Pricing Errors

We make reasonable efforts to ensure that prices and product information are accurate.

However, technical or typographical errors may occasionally occur.

If an obvious pricing or product-information error affects an order that has not yet been accepted, VALHALLU may contact the customer and provide the option to proceed using the correct information or cancel the affected order, subject to applicable law.

8. Ordering Process

The customer may place an order by:

1. Selecting a product.
2. Selecting the desired variant, size or other available option.
3. Adding the product to the shopping cart.
4. Reviewing the contents of the cart.
5. Entering the required customer and delivery information.
6. Selecting the available delivery and payment method.
7. Reviewing the order.
8. Confirming the order.

Before submitting the order, the customer has the opportunity to review and correct entered information.

9. Data-Entry Errors and Order Correction

Before submitting an order, the customer should carefully check:

- Name
- Email address
- Telephone number
- Delivery address
- Selected products
- Product quantities
- Product variants or sizes
- Payment method
- Delivery method

If an error is discovered after submitting the order, the customer should contact VALHALLU as soon as possible at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to assist with correcting an order before it is processed or dispatched.

10. Contract Formation and Order Confirmation

Submitting an order through the website constitutes the customer's offer to purchase the selected products.

The customer will receive an electronic acknowledgement of the order.

An automated order acknowledgement does not necessarily mean that VALHALLU has accepted the order or that the contract has been finally concluded, where applicable law or the circumstances require further acceptance.

The contract is concluded when the order is accepted by VALHALLU in accordance with the applicable legal requirements.

11. Payment

Available payment methods will be displayed during checkout.

Payments are processed through Shopify's payment services and/or the payment methods made available through our Shopify store.

VALHALLU does not normally store complete payment-card details on its own systems.

If payment is unsuccessful, the order may not be processed until successful payment or another agreed payment method has been arranged.

12. Shipping and Delivery

VALHALLU may offer delivery through carriers and delivery services such as:

- GLS
- FOXPOST
- MPL

Subject to availability and the delivery options displayed at checkout.

The available delivery methods, delivery charges and any applicable fees will be displayed before the order is completed.

Detailed delivery information is provided separately on our Delivery & Shipping page.

13. Order Processing

Orders are normally processed within [INSERT PROCESSING TIME] business days.

Orders placed outside normal processing hours, on weekends or public holidays may be processed on the next business day.

Estimated delivery times depend on the selected delivery method and carrier.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

14. Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

If the customer provides an incorrect or incomplete address and this results in additional delivery costs or a failed delivery, the customer may be responsible for reasonable additional costs to the extent permitted by law.

15. Tracking

Where tracking is available, VALHALLU or the relevant carrier will provide tracking information or make it available to the customer.

Tracking information may be provided by email, SMS or through the carrier's tracking system.

16. Failed Delivery and Uncollected Parcels

The customer is responsible for taking reasonable steps to receive the parcel.

If a parcel cannot be delivered because the customer provided an incorrect address, was unavailable, refused delivery or failed to collect the parcel, the parcel may be returned to VALHALLU.

Where legally permitted, VALHALLU may recover reasonable costs directly caused by the failed delivery or return.

This does not affect the customer's statutory consumer rights.

17. Repeated Failed or Uncollected Deliveries

Where a customer repeatedly fails to accept or collect orders, VALHALLU may, where legally permitted, require future orders to be paid in advance, including applicable delivery charges.

This provision does not affect statutory consumer rights.

18. Receipt of the Parcel

Customers are encouraged to inspect the parcel and products promptly after delivery.

If the parcel appears visibly damaged, the customer should document the condition and, where possible, photograph the packaging before opening it.

If the product is damaged, incorrect, incomplete or otherwise does not conform to the order, the customer should contact VALHALLU as soon as reasonably possible.

19. Transfer of Risk

For consumer purchases, the risk generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.

Nothing in these Terms limits any mandatory consumer protection concerning delivery or risk.

20. Statutory 14-Day Withdrawal Right

Where the statutory withdrawal right applies, a consumer generally has the right to withdraw from an online purchase without giving a reason within 14 days.

For contracts concerning goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

The customer must communicate the withdrawal decision before the applicable withdrawal period expires.

21. How to Exercise the Withdrawal Right

The customer may exercise the withdrawal right by providing a clear statement communicating the decision to withdraw.

The customer may use the model withdrawal form included at the end of these Terms & Conditions, but is not required to use that exact form.

Withdrawal may be communicated to:

Email: [CUSTOMER SERVICE EMAIL]

Postal address: [REGISTERED ADDRESS]

Where required, VALHALLU will acknowledge receipt of the withdrawal notification electronically.

22. Returning Products After Withdrawal

After exercising the statutory withdrawal right, the customer must return the products without undue delay and within the period required by law.

The customer should package jewellery securely to prevent damage during return transportation.

Unless applicable law provides otherwise, the customer bears the direct cost of returning the product.

The customer should retain proof of postage and tracking until the return has been completed.

23. Condition of Returned Products

The customer may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning.

If the value of the product has been diminished because it was handled beyond what is necessary for such inspection, the customer may be responsible for the resulting diminution in value to the extent permitted by law.

For hygiene or other legally recognised reasons, certain products may be subject to statutory exceptions from the withdrawal right where the applicable legal conditions are satisfied.

24. Return Shipping Costs

Unless otherwise required by law, the customer bears the direct cost of returning products following statutory withdrawal.

If a product is returned because it is defective, damaged, incorrect or otherwise subject to a statutory remedy, the applicable costs will be handled according to the relevant legal requirements.

25. Refunds

Where the customer validly exercises the statutory withdrawal right, VALHALLU will refund the payments required by applicable law.

Refunds will normally be made using the same payment method used for the original transaction unless another method has been agreed or is legally required.

Where required by law, the refund includes the standard delivery charge paid for the original order.

Additional costs resulting from the customer's choice of a more expensive delivery method need not be refunded where permitted by law.

Where legally permitted, VALHALLU may withhold reimbursement until the returned products have been received or the customer has provided evidence that the products have been sent back, whichever occurs first.

26. Exceptions to the Withdrawal Right

The statutory withdrawal right does not apply to certain products where a legal exception applies.

This may include goods made to the customer's specifications or clearly personalised for the customer, where the legal conditions for the exception are satisfied.

Any applicable exception will be communicated before purchase where required.

Mandatory consumer rights remain unaffected.

27. Faulty, Damaged, Incorrect or Non-Conforming Products

If a product:

- arrives damaged;
- is defective;
- is incomplete;
- is materially different from the product ordered; or
- otherwise fails to conform to the contract,

the customer should contact VALHALLU at [CUSTOMER SERVICE EMAIL].

Please provide:

- Order number
- Product name
- Description of the problem
- Photographs where appropriate

VALHALLU may request that the product be returned for inspection.

The customer retains all statutory rights relating to defective or non-conforming products.

28. Mandatory Guarantee — Jótállás

Mandatory statutory guarantee (jótállás) applies to products and situations covered by the applicable Hungarian mandatory-guarantee rules.

For jewellery products covered by mandatory guarantee and having a selling price of at least 10,000 Ft, the applicable guarantee period is:

10,000 Ft up to 250,000 Ft: 2 years

Over 250,000 Ft: 3 years

The guarantee period begins when the product is delivered to the consumer.

Where a product is repaired, the guarantee period is extended by the period during which the consumer could not use the product because of the defect, in accordance with applicable law.

Rights Under the Guarantee

During the applicable guarantee period, the consumer may exercise the rights provided by Hungarian law, including, where legally applicable:

- Repair
- Replacement
- Proportionate price reduction
- Termination of the contract where the statutory conditions are satisfied

The statutory guarantee does not mean that every type of damage occurring during the guarantee period is automatically covered.

The relevant question is the cause of the problem and whether that cause is covered by the applicable statutory guarantee rules.

Damage Generally Not Covered Where the Cause Arose After Delivery

Subject to the customer's mandatory statutory rights, the guarantee does not cover problems caused by circumstances arising after delivery, including:

- Accidental damage
- Impact
- Crushing
- Dropping
- Bending or deformation caused by excessive force
- Pulling or excessive force applied to chains
- Broken clasps, posts, hooks or other components caused by excessive force
- Scratches
- Dents
- Mechanical damage caused by use
- Misuse or improper use
- Use for a purpose for which the jewellery was not intended
- Exposure to chlorine
- Bleach
- Aggressive chemicals
- Harsh cleaning products
- Perfumes
- Cosmetics or other substances that damage the jewellery
- Improper cleaning
- Improper storage
- Attempted repair or modification
- Resizing or alteration carried out improperly
- Repairs or modifications performed by another jeweller or third party
- Loss of stones or components caused by impact, misuse or other damage occurring after delivery
- Normal wear and tear
- Normal oxidation or tarnishing of Sterling Silver caused by environmental exposure

These examples do not restrict or remove mandatory statutory consumer rights.

Whether a particular claim is covered depends on the actual cause of the problem and the applicable law.

Making a Guarantee Claim

To make a guarantee claim, please contact:

[CUSTOMER SERVICE EMAIL]

Please provide:

- Order number
- Product name
- Description of the problem
- Photographs where appropriate

VALHALLU may request that the product be returned for inspection.

The customer does not lose statutory guarantee rights merely because VALHALLU requests photographs or an inspection.

The customer's statutory rights remain unaffected by this procedure.

29. Voluntary Returns

If VALHALLU offers a voluntary return period in addition to the statutory withdrawal right, the applicable conditions will be stated separately on the Returns & Refunds page and/or the relevant product or promotion.

Any voluntary return policy is additional to and does not replace, reduce or restrict statutory consumer rights.

30. Discounts, Promotions, Shipping Costs and Free Delivery

Sale Prices

Selected products may be offered at reduced sale prices. The applicable sale price will be displayed on the relevant product page.

Sale-priced products may be purchased together with regular-price products in the same order.

Sale prices cannot be combined with the 10% Welcome Discount or another product or order discount.

10% Welcome Discount

VALHALLU may offer a 10% Welcome Discount to eligible first-time customers using the applicable promotional code.

The Welcome Discount applies to eligible regular-price products only and does not apply to products already offered at a sale or promotional price.

The Welcome Discount cannot be combined with another product or order discount. Only one Welcome Discount may be used per eligible customer or order.

Free Shipping

Free shipping is available on qualifying orders of 19,500 Ft or more after applicable discounts have been applied, subject to the shipping terms and delivery methods displayed at checkout.

The 19,500 Ft minimum order value for free shipping is calculated after applicable discounts that are permitted to be combined with free shipping.

For example, if an order contains regular-price products worth 20,000 Ft and the 10% Welcome Discount reduces the order value to 18,000 Ft, the order does not qualify for free shipping.

Free shipping may be used together with the 10% Welcome Discount or with sale-priced products.

Sale-priced and regular-price products may be purchased together in the same order and may qualify for free shipping when the applicable threshold is reached.

Discount Combinations

Unless expressly stated otherwise:

• Regular-price products + 10% Welcome Discount + free shipping: permitted, provided the discounted order value is at least 19,500 Ft.
• Sale-priced products + free shipping: permitted, provided the order meets the applicable free-shipping threshold.
• Sale-priced products + regular-price products + free shipping: permitted, provided the order meets the applicable free-shipping threshold.
• Regular-price products + free shipping: permitted, provided the order meets the applicable free-shipping threshold.
• Sale-priced products + 10% Welcome Discount: not permitted.
• Welcome Discount + another product or order discount: not permitted.

If an order contains sale-priced products, the 10% Welcome Discount cannot be applied to that order.

Other Promotions

VALHALLU may offer additional promotional campaigns from time to time. Any specific conditions will be communicated with the relevant promotion.

31. Cash on Delivery and Additional Charges

If cash on delivery is offered, the applicable cash-on-delivery fee will be displayed before the customer completes the order.

Any additional payment or handling charge will be communicated to the customer before the order is submitted.

32. Customer Complaints

Customers should first contact VALHALLU directly regarding any complaint concerning an order, product or service.

Complaints may be submitted by email:

[CUSTOMER SERVICE EMAIL]

Please include:

- Name
- Contact details
- Order number
- Clear description of the complaint

Oral complaints that cannot be resolved immediately will be handled and recorded in accordance with applicable Hungarian requirements.

Written complaints will be answered within the legally required period.

Where applicable, a rejected complaint will include the reasoning and information concerning the competent authority and available dispute-resolution options required by law.

33. Consumer Protection and Conciliation Boards

Customers retain the right to use the consumer-protection and dispute-resolution mechanisms available under applicable law.

Depending on the circumstances, this may include:

- The competent Hungarian consumer-protection authority
- A competent békéltető testület
- Court proceedings
- Another legally available dispute-resolution mechanism

Competent Békéltető Testület: [INSERT CURRENT DETAILS]

Consumer Protection Authority: [INSERT CURRENT DETAILS]

The final information should be completed according to VALHALLU's registered business address before publication.

34. Court Proceedings

Nothing in these Terms & Conditions prevents a consumer from exercising any mandatory right to bring proceedings before a competent court.

Applicable jurisdiction and procedural rules are determined by the applicable law, including mandatory consumer-protection rules.

35. Jewellery Care

Jewellery should be handled and stored appropriately.

For best results, customers should:

- Avoid unnecessary contact with chemicals
- Remove jewellery before swimming, bathing or showering
- Avoid direct contact with perfume, hairspray and cosmetics
- Remove delicate jewellery before sleeping
- Wipe jewellery gently after wearing
- Keep jewellery dry before storage
- Store pieces separately to reduce scratching and tangling
- Follow any specific care instructions supplied with the product

Sterling Silver can naturally tarnish or oxidise depending on environmental conditions and exposure to substances.

Normal tarnishing does not by itself constitute a product defect.

Detailed care guidance is available separately through the VALHALLU Jewellery Care information.

36. Intellectual Property

Unless otherwise stated, the content of the VALHALLU website, including text, photographs, product images, graphics, logos, designs and other materials, belongs to VALHALLU or the relevant rights holder.

Such content may not be reproduced, copied, distributed, modified or commercially used without permission except where permitted by law.

37. Website Information and Availability

We make reasonable efforts to keep the website accurate and available.

However, temporary technical problems, typographical errors, interruptions or other errors may occur.

VALHALLU does not guarantee that the website will always be available without interruption or error.

If an obvious error affects an order that has not yet been accepted, including an obvious pricing or product-information error, VALHALLU may contact the customer and offer the option to proceed with the correct information or cancel the affected order, subject to applicable law.

38. Events Outside Our Reasonable Control

VALHALLU is not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

- Severe weather
- Natural disasters
- Strikes
- Transport disruption
- Government restrictions
- Customs delays
- Internet failures
- Payment-system failures
- Carrier disruption
- Other events that could not reasonably have been prevented

Where such an event affects an order, VALHALLU will take reasonable steps to minimise the impact and provide information where appropriate.

This does not remove statutory rights that cannot legally be excluded.

39. Privacy and Cookies

Personal data is processed in accordance with the VALHALLU Privacy Policy.

Cookies and similar technologies are described in the separate VALHALLU Cookie Policy.

Customer information may be processed where necessary to:

- Fulfil orders
- Process payments
- Arrange delivery
- Provide customer service
- Prevent fraud
- Comply with legal obligations

40. Partial Invalidity

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Any invalid provision will be interpreted or replaced to the extent necessary to achieve a legally valid result consistent with the original purpose, where legally permissible.

41. Governing Law

These Terms & Conditions and contracts concluded through the VALHALLU website are governed by the law applicable to the contract, including mandatory consumer-protection rules.

Where Hungarian law applies, the relevant Hungarian legislation governs the contractual relationship.

Nothing in these Terms & Conditions is intended to remove or restrict mandatory consumer protections that cannot legally be excluded.

42. Amendments to These Terms

VALHALLU may update these Terms & Conditions from time to time.

The current version will be published on the website.

Changes will not affect orders or contracts that have already been accepted, except where required by law or otherwise legally applicable.

43. Contact Us

If you have questions regarding these Terms & Conditions, your order or our products, please contact us:

VALHALLU

Email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]

Legal business name: [LEGAL BUSINESS NAME]
Business form: [INSERT]
Registered address: [REGISTERED ADDRESS]
Company registration number: [INSERT]
Tax number: [INSERT]

APPENDIX 1 — MODEL WITHDRAWAL FORM

To:
VALHALLU
[REGISTERED ADDRESS]
[CUSTOMER SERVICE EMAIL]

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product(s): __________________________________

Order number: ________________________________

Ordered on: __________________________________

Received on: __________________________________

Consumer name: ______________________________

Consumer address: _____________________________

Consumer email: _______________________________

Date: ________________________________________

Signature: ____________________________________
(only if this form is submitted on paper)

The consumer may exercise the statutory withdrawal right using another clear statement communicating the decision to withdraw. The exact wording of this model form is not mandatory.